Terms and Conditions

Introduction and License

Rich is operated under a license issued by Curacao eGaming, providing a platform for real-money online pokies and other casino games. By using our services, you agree to comply with these Terms and Conditions, which govern your access and play on our website.

Eligibility

To participate in our gaming services, users must be at least 18 years old. Additionally, users from jurisdictions where online gambling is prohibited are not permitted to create an account or engage in gaming activities on the platform. It is the responsibility of the user to ensure they comply with their local laws.

Account Rules

• Only one account is permitted per individual. Creating multiple accounts is strictly prohibited.
• Users must complete a Know Your Customer (KYC) verification process to ensure compliance with legal requirements and to confirm their identity.
• Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
• Any misuse of the account, including but not limited to fraudulent activity or violation of these Terms and Conditions, will result in immediate account suspension or permanent closure.

Deposits and Withdrawals

• All deposits must be made using approved payment methods. Users are required to verify their payment method as part of the KYC process.
• Withdrawals will be processed in accordance with the verification requirements and may take up to five business days.
• Rich complies with Anti-Money Laundering (AML) regulations and conducts regular monitoring to prevent illegal activities. Users may be required to provide additional documentation for large transactions.

Prohibited Activities

The following activities are strictly prohibited:

• Cheating or collusion in any form.
• Fraudulent activities, including but not limited to identity theft and payment fraud.
• Bonus abuse, including manipulating promotional offers or exploiting system errors.
• Using bots or any automated systems to gain an unfair advantage.
• Any unauthorized manipulation of gameplay.

Limitation of Liability and Termination

Rich reserves the right to suspend, restrict, or permanently close accounts if users violate these Terms and Conditions, fail to comply with regulatory requirements, or engage in suspicious activities. The company shall not be liable for any losses incurred as a result of account termination or restriction.

Bonus Terms and General Promotional Conditions

• Bonuses and promotions are subject to specific terms, which will be outlined at the time of the offer. Users are encouraged to review these terms before participating.
• Bonuses may have wagering requirements that must be met before any winnings can be withdrawn.
• Rich reserves the right to amend or withdraw bonuses at any time without prior notice.

Fair Play and Game Integrity Rules

Rich is committed to providing a fair gaming environment. All games are regularly tested for fairness and integrity. Users agree to play responsibly and in accordance with the rules set out for each game.

Fraud Prevention and Security Monitoring

To protect the integrity of our platform, Rich employs various security measures and monitoring tools. Any suspicious activities will be investigated, and appropriate actions will be taken, including but not limited to the suspension of accounts.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact the support team for assistance. All complaints will be handled in accordance with our internal procedures, and users will receive a response within a reasonable timeframe.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Australia.

Responsible Gambling Measures and User Protection Tools

Rich is dedicated to promoting responsible gambling. Users have access to various tools to help manage their gaming activities, including deposit limits, time-out periods, and self-exclusion options. Users are encouraged to utilize these tools to maintain a healthy gaming experience.

By engaging with our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Regular updates to these terms may occur, and it is the user’s responsibility to stay informed of any changes.